Privacy policy

  • CONDITION OF WARRANTY

Panmi hereby warrants new SURRON bike purchased from Panmi or its Authorised Resellers to be free from defect in materials and workmanship for the period of time stated herein, subject to certain limitations stated herein. The warranty applies only if the motorcycle has been operated and maintained in accordance with the owner’s manual or other SURRON literature delivered with the bike. The return policy to the extent permissible under Australian Consumer Law (‘ACL’). Customers should contact the Authorised Reseller from which they purchased the product to receive warranty procedure instructions.

 

  • LIMITED PRODUCT WARRANTY

Panmi warrants to the original purchaser that the product shall be free from defects (‘Limited Product Warranty’).  Panmi and its Authorised Resellers are not responsible for damage arising from the consumer’s failure to follow the provided instructions relating to the use of the product. This Limited Product Warranty applies to all products purchased from Panmi and its Authorised Resellers for 12-months unless specified(different for each product) from the date of receipt of shipment (‘Limited Product Warranty Period’).

 

 

  • PERIOD OF WARRANTY FOR SURRON MOTORCYCLES

 

Storm Bee

Duration: 12months from date of purchase.

Limitations: This warranty is not transferable and applies to the original purchaser only.

Applies to: Storm Bee All Terrain (R), Storm Bee Enduro (E)

 

Off-road used motorcycles but not used in Competition:

Duration: 6 months from date of purchase.

Limitations: This warranty is not transferable and applies to the original purchaser only.

Applies to: Storm Bee Enduro (E), Storm Bee Off-Road (F)

 

Competition motorcycles or any other SURRON models used in Competition:

Duration: 30 days from date of purchase.

Limitations: This warranty is not transferable and applies to the original purchaser only.

Applies to: Storm Bee Enduro (E), Storm Bee Off-Road (F)

 

 

Light Bee

Duration: 12months from date of purchase.

Limitations: This warranty is not transferable and applies to the original purchaser only.

Applies to: Light Bee L1e Version, Light Bee X Version, Light Bee S Version

 

Off-road used motorcycles but not used in Competition:

Duration: 6 months from date of purchase.

Limitations: This warranty is not transferable and applies to the original purchaser only.

Applies to: Light Bee X Version, Light Bee S Version

 

Competition motorcycles or any other SURRON models used in Competition:

Duration: 30 days from date of purchase.

Limitations: This warranty is not transferable and applies to the original purchaser only.

Applies to: Light Bee X Version, Light Bee S Version

 

Any SURRON motorcycle utilized commercially in connection with generating income and/or is commercially licensed or tagged (e.g., Rental, Wholesale etc.,) during the warranty period will be covered for 30 days from the date of purchase.

The warranty period is effective on the date of purchase by the Original Purchaser and remains in effect only as stated above.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Limited Product Warranty provides additional protection and is the preferred method of assisting customers as we have optimised it to be a more structured and efficient approach to resolving any issues, subject to the terms and exclusions below.

 

Modifications, alterations and installation of parts that are not Sur-ron parts or supplied as original equipment are not covered by warranty. Panmi will not take any responsibilities for any problems arising from modifications, alterations or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension system and brake system etc.

 

Following is the potential risk that may be cause by the above modifications:

 

  1. Modified controller: It may cause the bike system failure, battery discharge failure, motor overheating and demagnetization, loss of various diagnostic and protection functions.

 

  1. Modified battery: it may cause the controller failure, motor malfunctions. It may even cause serious injury or damage property.

 

Any power system modification that has not been authorised by Panmi may cause wheelset failure, transmission system overload, brake system overload and even bike frame failure.

 

  • COVERAGE AND APPLICATION

If a hardware defect is found subject to a valid claim lodged with the authorised reseller within the Limited Product Warranty Period, we will either:

 

  1. Repair the product at no charge for the original purchaser, using new or refurbished replacement parts; or
  2. Replace the product with a new or refurbished product; or refund the product.

 

Shipping and handling charges may apply except subject to the ACL.

 

 

 

  • PARTS COVERED BY THE WARRANTY

Panmi warrants to the original purchaser that the motorcycle is defect-free both in terms of material and workmanship from the factory. Any part found to be defective during the motorcycles stated warranty period subject to the limitations of this warranty policy will be repaired or replaced free of charge.

 

  • WARRANTY LABOR COVERAGE

Labor to replace parts that are covered in the Panmi warranty, which are found to be defective in material or workmanship, is no charge to the original purchaser. Warranty repairs must be done only with the authorization of Panmi.

 

 

 

  • GENERAL EXCLUSIONS FROM WARRANTY

This warranty does not cover any failures resulting from, or caused by:

  1. Lack of proper maintenance or contrary to the requirements described in the Owner’s Manual.
  2. Modification, alterations, and installation of parts that are not genuine SURRON parts or supplied as original equipment.
  3. Parts or components damaged by use or operation under abnormal circumstances, damages due to accident, collision, abuse, neglect or exceeded use like Competition level.
  4. Modification, alterations, and installation of not genuine SURRON or SURRON authorized Power System like motor, gearbox, battery and MCU.
  5. Normal wear components, including but not limited to, the following: tires, brake components, drive chain, handle grips, all bearings, all seals, all transmission gear, suspension valving/seals, all sprockets, foot pegs and seat.
  6. Damage, malfunctions, or performance problems caused by continued operation of the motorcycle after an error code shown or other warning indicates a mechanical or operational problem;
  7. Misuse, such as, but not limited to, using not suitable lubricants and coolants etc.
  8. Damages or malfunctioned to the component and electric system due to owner installing non genuine SURRON parts or replacement parts not approved by SURRON.
  9. Damages to the paint, coatings or corrosion of metal parts due to external influences such as stones, salt. Fading or painted or metal coated surfaces.
  10. Damage caused by nature or acts of God, for example, lightning strikes, cyclones and the like.

 

No Panmi reseller, agent, or employee is authorised to make any modification, extension, or addition to this Limited Product Warranty.

 

  • OWNER RESPONSIBILITY
  1. Owner is responsible for maintaining their motorcycle in accordance with the schedule printed in the Owner’s Manual.
  2. Owner is responsible for the costs of maintenance to the motorcycle including service at scheduled intervals. Service work done by the owner will void the warranty. Failures caused directly by lack of maintenance or improper maintenance will void the warranty.
  3. If warranty repairs are needed, they must be performed by an authorized Panmi dealership with correct qualifications. The owner may be asked to provide the following documentation of proper maintenance: a maintenance record which displays the date of service and service work performed by an authorized dealer, copies of repair orders/ receipts.
  4. The original registered owner as documented on the SURRON motorcycle warranty registration form is responsible for conveying the Owner’s Manual and all safety warnings, instructions, and Limited Warranty if the unit is sold, loaned, or otherwise transferred to another person.
  5. 5. Return the SURRON motorcycle or parts to Panmi’s authorized dealer within ten (10) working days after discovery of any defective parts. All warranty work must be performed by an authorized SURRON dealer.
  6. Owner is responsible for performing all recommended and necessary routine care and maintenance and engage in proper use of your SURRON motorcycle and Battery pack as detailed in the Owner’s Manual including obtaining any firmware updates available at each service interval or in a timely basis following a notification that a new update is available of which must be completed by Panmi’s authorized dealer . Learn and obey all federal, state, and local laws governing the operations of a motorcycle, generally, and an electric motorcycle, specifically.

 

  • HOW TO OBTAIN WARRANTY SERVICE

To receive any type of warranty service, take your SURRON motorcycle and purchase receipt and proof to the authorized dealer you purchased from during normal service hours. If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Panmi or Panmi’s authorized dealer. If you fail or does not meet the conditions and scope of the warranty terms, we can still provide repair services upon your request with certain charge. If you are unable to get satisfactory warranty service at the authorized dealer, or you are dissatisfied with a warranty decision, please write e-mail to the following address:

 

Email: support@panmi.com.au

Facebook: https://www.facebook.com/panmiaus/